Meeting Calendar
| | Meeting Calendar |
| Date: Wednesday, September 15, 2010 Topic: Connect To Your Customer…Bridging the Gap to Great Customer Service in an Economically Challenged Environment Speakers: Linda Vega - Supervisor IT Office Support - Fish & Richardson P.C. Mark Orlando - Communications & Curriculum Development Specialist - Fish & Richardson P.C. Maintaining great customer service during this uncertain economy can be a challenge. Hear how Fish & Richardson exceeded that challenge by creating successful structured customer service seminars and a SharePoint based user-friendly Service Catalog…all with a minimal budget. Discover how to best utilize your company’s infrastructure to close the gap to great customer service and how to begin to implement your own service catalog and in-house customer service program. About the Speakers Linda Vega is Supervisor of IT Office Support at Fish & Richardson, P.C. She received her Associates of Science in 1989 and has been active in the service industry for over fifteen years. Linda has been a member of HDI for three years and is a Certified Microsoft Office Specialist. Mark Orlando, a communications professional for over 15 years, has been with Fish & Richardson P.C. for the past six years and has extensive experience with streamlining employee communications with the use of SharePoint platforms and various other multi-media tools. Meeting Logistics: Location: Fish & Richardson, P.C. 225 Franklin Street Boston, MA 02110 1:30 PM-2:15 PM - Registration & Networking 2:15 PM – HDI New England Chapter updates 2:30 PM – Speaker Presentation. 3:45 PM– Wrap-up and surveys
Please RSVP by September 6 to:
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